Customer Expereince Manager

Job Description

We are looking for an experienced Customer Experience Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal of this role is to keep the company running in an efficient and profitable manner and to increase customer satisfaction and loyalty, You will be required to:

• Improve customer expereince, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through resolution
• Develop service procedures, policies and standards
• Work closely with business units to enhance cusomterexperience and ensure service quality