In the 21st century consumers have access to vast amounts of data. They are more powerful than ever because they have options. No longer are they tied to one provider of a specific product or service. If they don't like a certain organization they are a click away from finding an alternative. As such providing a great customer experience is crucial for any organization to attract new customers and retain existing ones. Below is a list of four categories any organization should invest in to improve their customer's experience:
Growing an organization these days is very different from the 20th century. Business is much easier in some areas, but far more complex and extremely challenging. In the 29th century organizations operated mainly locally but with technology advances these days any individual with a smartphone can be their customers. Any/every business has access to the global market.
As we wrote about before technology is moving extremely fast and the role of IT Leaders is shifting from being a cost center to being a key enabler of their organization’s growth and success. Currently however difficult for IT Leaders and Departments to cater for innovation and digital transformation since their time is divided between three main things:
As we have written before Technology Adoption is crucial in support any organization’s digital transformation journey. Still though the majority of IT Teams spending a lot of hard work, huge budgets and time managing this change fall short of their goals by poor end user adoption of the technologies they are introducing. Regardless of what anyone might say, you can provide employees with the best software available but if nobody is using them these software are a wasted investment.
There are many choices available when it comes to planning a project. To-do style apps are fantastic for organizing private tasks. But a dedicated project management software is needed to organize the workload of an entire team.
Project management dates back to the early 1950s in its contemporary form, although its roots date back to the latter years of the 19th century. A defined method of project management emerged as companies realized the advantages of organizing job around projects-recognizing the critical need to communicate and coordinate work across departments and professions.
In the past IT Departments acted as support units for the business facilitating their day to day work and making it easier. But in this connected world we live in, the role of the IT Department has evolved to be directly interlinked with the business side and is directly responsible for its success or failure. The goal of IT Departments these days is to plan, procure, acquire, implement, manage and support the latest technological solutions and practices at the most economical prices to spearhead their organization’s digital transformation journey.
Business Process automation refers to the act of using technology to automate repeatable daily tasks. It helps in making work get done faster by routing information to the right individuals, teams and departments at the right times through pre-defined rules and actions.