Customer Experience Improvement Platform

We help you improve customer experience & satisfaction by automatically providing accurate and timely resolutions to customer problems.

ubility
ID: GZD 1889-08-27
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Who can benefit from our services?

  • Government Entities
  • Banks & Financial Institutions
  • Insurance Companies
  • Telecom Companies
  • Healthcare organizations
  • Aviation Companies
  • Real Estate Companies
  • E-commerce Organizaitons

What do we offer?

(What they can achieve)

An AI-Powered Platform that learns from interactions between your customers and customer care team and starts quickly suggest the right solutions to problems in seconds instead of minutes. (Integrates Zendesk, Salesforce)

What problems can we help to fix?

(Why you need us)

A big change is occurring between businesses and customers. The ease of which a customer can connect with business across many channels has led to a huge influx in questions, queries, and requests for support. As a result, customer support teams at organizations are becoming larger, more complex and more expensive to maintain.

With growth comes complexity and the average time required to resolve customer issues is ever-growing longer every day and we all know the longer it takes the less satisfied your customers will get. To add to the dissatisfaction of your customers your customer service agents are quickly burning out answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.

problemwesolve

What makes us different?

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  • Experience in Artificial Intelligence and Customer Service
  • Our own proprietary algorithms helping us to achieve results quickly and accurately.
  • A Flexible pricing structure and ser of consultation services on top of the offered platform.


How to get started



  • Schedule your initial consultation by clicking [Here]. [Calend.ly]
  • During the initial consultation, we will try to understand your current environment, goals, objectives, problems, and challenges.
  • From this consultation, we will agree on the success criteria and you will provide us with your ticket categories and processes.
  • We will map the ticket categories and processes to the Ubiltiy and connect it to your CRM.
  • Ubility will start analyzing your historical records and learn about your support incidents, queries, and questions. (This should take around 2 weeks of time)
  • Once the learning mode is done we will be training some of your customer service agents on Ubility.
  • You can start testing Ubility on real cases for one month with full functionalities
  • If the success criteria we identified during the consultation are achieved we will sit down and agree on the right plan for your business.
getstarted

 

The Transformation

With Ubility implemented you will quickly start noticing a drop in the time required to accept and solve customer issues/problems. Furthermore your customer’s satisfaction and experience will start improving since Uubility will be able to handle over 80% of submitted tickets freeing up your customer care team’s time to dedicate themselves to work on the more complex cases. With Ubility AI we will help you reduce your costs, improve customer satisfaction and turn your customer care team from being a “cost center” to being an effective marketing tool for your organization.

 

Ratings & reviews

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

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It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Jonh Moreno

Designer in okodesign.net

member-2

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image