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IT Prepared - Contact Center Optimization

We help you optimize your call center environment increasing your customer’s experience and satisfaction.

A suite of products and services to automate call center processes, improve navigation flow and provide insights for better decision making..

 
Schedule Meeting Request a Quote
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What can we help IT Managers achieve

(We help IT Managers:)

  • Decrease call waiting times
  • Reduce call resolution times
  • Decrease the average call duration
  • Increase Customer Satisfaction
  • Reduce call center operational cost

What we are offering

We evaluate your contact center via a throughout heatmap that will allow us to identify the main problem points and propose impactful platform transformation initiatives, such as:

  • Human Agent Substitution with power automated apps decreasing wait, handling and resolution times
  • Complete customer profile identification dashboards helping managers make smarter decisions
  • Optimized Navigations Flows through the Call Center
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What makes us different?

better-life
  • Reliability/Dependability
  • We have innovative effective methods to achieve results.
  • Visualize completely new strategies.
  • İt can integrated with worldwide ERP’s
  • Superior Customer Service
  • We improve the financial health of your company by tracking important KPIs.
  • Helps you to understand your company’s business and process by make all departments in the company communicate with each other


How to get started



  • Step 1: Discovery call to understand your environment
  • Step 2: Presentation & Demo
  • Step 3: Customer workshop
  • Step 4: Proof of Concept
  • Step 5: Solution Design & Architecture
  • Step 6: Proposal
  • Step 7: Start Engagement
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What makes us different?

Our team has undergone multiple projects in business process automation and has both technical knowledge and business understanding. Most call center deployments are done without a focus on the business needs but rather on the technical aspects of the project. We offer a complete package that will provide the best services for our customers and a cost reduction of at least 20% for running the call center within the same KPIs. With us you will be able to:

  • Achieve High customer satisfaction rates
  • Reduce call handle times by at least 30% on average
  • Increase contact center agent efficiency by at least 20%.
  • Provide deep insight through dashboards that help management better understand customer behaviour
 
Schedule Meeting Request a Quote

Ratings & reviews

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Jonh Moreno

Designer in okodesign.net

member-2

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image