ConnectPoint - Dynamics 365 for Customer Service

Deliver remarkable customer service…every time


Who can benefit from our services?

  • Governments
  • Healthcare
  • Retail
  • Transportations
  • NGOs
  • Private
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ID: GZD 1889-08-27
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What do we offer?

(What they can achieve)

We offer Dynamics 365 Solutions for Customer Service deployment, training and support services that help you differentiate your brand, build great customer relationships and increase your customer’s satisfaction. With Dynamics 365 for Customer Service you will be able to:

  • Resolve issues proactively
  • Engage with customers on any channel or device
  • Deliver fast, personalized service
  • Engage customers in real-time with chat
  • Give your agents a comprehensive view of your customers’ journey
  • Provide customers with omnichannel engagement choices
  • Understand customers with real-time and historical sentiment
  • Learn from every interaction
  • Innovate with AI-driven insights
  • Improve agent performance

What problems can you help to fix?

(Why you need us)

We live in a consumer-driven market where the goal of any organization is to create and maintain great customer relationships to ensure continuous success. In contrast to the past, consumers these days utilize mobile apps, social media, websites, phone, SMS and physical visits to resolve their issues and problems. Maintaining excellent customer satisfaction and experience across all these channels is difficult to achieve. And failing to meet your customer’s expectations might be very costly.

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What makes us different?

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  • Experienced, Certified and Bilingual consultants
  • More than 15 years of experience in the G.C.C
  • Microsoft Gold Competency Certifications


How to get started



  • Discovery call to understand Business Requirements
  • Presentation & Demo
  • Customer workshop
  • Proof of Concept
  • Solution Design & Architecture
  • Proposal
  • Start Engagement
getstarted

 

The Transformation

After properly implementing the Dynamics 365 for Customer service solution you will see a major increase in customer satisfaction since most customers will be able to find the answers to their problems and issues by themselves and if for any reason they are unable to find the right solution your Agent’s will be able to quickly connect with them and solve their problems in a short amount of time.

 

Ratings & reviews

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Jonh Moreno

Designer in okodesign.net

member-2

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image