ConnectPoint - d365 FOR Field Service

Deliver remarkable customer service…every time


Who can benefit from our services?

  • Governments
  • Healthcare
  • Retail
  • Transportations
  • NGOs
  • Private
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ID: GZD 1889-08-27
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What do we offer?

(What they can achieve)

Consultancy, Implementation, Customization, Training and support services for Dynamics 365 for Field Service.  Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they're onsite with customers fixing issues.

The Field Service application enables you to:

  • Improve first-time fix rate
  • Complete more service calls per technician per week
  • Manage follow-up work and take advantage of upsell and cross sell opportunities
  • Reduce travel time, mileage, and vehicle wear and tear
  • Organize and track resolution of customer issues
  • Communicate an accurate arrival time to customers
  • Provide accurate account and equipment history to the field technician
  • Keep customers updated with the status of their service call and when it's resolved
  • Schedule onsite visits when it's convenient for the customer
  • Avoid equipment downtime through preventative maintenance

What problems can you help to fix?

(Why you need us)

As organizations grow the number of requests and issues they handle grow as well, and for companies such as telecom, healthcare, manufacturing, retail, and utilities efficiently managing a team of service technicians, or field force,becomes one of the most operationally complex tasks. Because it involves so many variables, which have to be logged, monitored, and controlled by human labor, it takes a significant amount of time and precision to keep track of all the unpredictable changes that could occur at any time. Miscommunications, delays, and incorrect or incomplete information inevitably plagued many companies in these situations, and while electronic databases certainly help matters, they are still exceedingly prone to human error.

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What makes us different?

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  • Experienced, Certified and Bilingual consultants
  • More than 15 years of experience in the G.C.C
  • Microsoft Gold Competency Certifications


How to get started



  • Discovery call to understand Business Requirements
  • Presentation & Demo
  • Customer workshop
  • Proof of Concept
  • Solution Design & Architecture
  • Proposal
  • Start Engagement
getstarted

 

The Transformation

With Dynamics 365 for Field Service Implemented you can start improving the scheduling and dispatching of your resources. Furthermore, you can improve customer experience by providing your clients with web portals, proactive updates, and technician tracking. And finally it will allow you to share a 360-degree relationship view and real-time guidance to improve resolution time and earn client trust.

 

Ratings & Reviews

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

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It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Jonh Moreno

Designer in okodesign.net

member-2

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image

It is not because things are difficult that we do not dare; it is because we do not dare that they are so difficult. It is not because things are difficult that we do not dare, it is because we do not dare.

Seneca the Younger

Editor in okodesign.net

serve-image