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Account Payable Automation, ESP, IT Solution Provider, Business Process, Automation, Business Process Improvement, Enterprise, RemoteWorking, WorkFromHome | read

Why You should Invest in an Automation Software Immediately

Written by Exceed Team
Feb 7, 2020 11:29:00 AM
Written by Exceed Team

If you are currently struggling with a process workflow that doesn’t necessarily ‘flow’, you are not alone. From our extensive experience with customers from different countries and across various sectors, we realised that there had been a serious hurdle that is holding back companies from achieving highest efficiency in their business operations.  

All organisations, whether they are SMEs or huge conglomerates, have processes in place to achieve their business objectives. These processes require a significant amount of resources, system infrastructure, & personnel. 

What’s happening is that as this world is almost fully transforming into a digital one, carrying out those processes manually becomes more of a setback than anything else.

business automation tools 2020

Team members become burned out from repetitive tasks, requests get stuck with personnel who are unable to respond for different reasons, issues in processes go undetected and cannot be traced to a source, and as a result, the completion of processes is delayed and efficiency is hindered.   

While the above factors pose powerful arguments for adopting an automation solution, there needs to be a certain level of discipline to overcome obstacles that may come in the way. These obstacles can mainly be related to cost or people.  

Cost poses a major question mark when wanting to undergo such a transformation, whether it’s a financial or opportunity cost. While business owners may have oppositions due to the costs of implementing an automation software, they will eventually learn that costs savings are along the way in the long run. 

However, companies that have taken the first step towards finding the right automation solution should understand that cost savings are not the primary reason to automate processes but rather to improve service to end users. With an improved quality of service, the operational costs associated will also improve and thus companies will achieve their ROI.  

ESP business automation tool

We created “The Enterprise Submission Platform” (ESP) keeping in mind the most common customer pain points including:  

  • Lagging of operations due to inefficiencies in workflow 
  • High cost of doing things manually 
  • Lack of task ownership  
  • Slow delivery of projects  

ESP is a linear workflow system that was created by the Exceeders team to enable function owners that want to automate their business processes more control over creating and managing these processes in a guaranteed short period of time. 

The best part is that the task of managing and updating any feature in ESP can be done by the business users themselves, so this eliminated the need to involve the IT Department or even the IT Service Provider in maintaining and updating the system. 

 

Problem 

Solution  

Automation is costly  

ESP has a simple & competitive pricing model  

Automation is time-consuming  

ESP enables creation of processes in minutes & can be up & running in just one day 

Automation requires tedious work with service provider  

After your team is trained on ESP, you will be fully proficient to use it on your own 

Automation systems are rigid/don’t offer much flexibility 

ESP is very highly customisable and can be built to fit your environment 

Automation systems cannot be integrated with other systems  

ESP can be integrated with other software programs & offers APIs  

Resistance from Employees  

We will provide awareness sessions & trainings to prove the value of ESP & how it will make your work easier 


Want to learn more about how you can cut costs and boost operational efficiency?

CLICK HERE

how to choose an automation tool

 

A Great Offer, Just a Click Away

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Originally published Feb 7, 2020 11:29:00 AM, updated March 23, 2020

Topics: Account Payable Automation ESP IT Solution Provider Business Process Automation Business Process Improvement Enterprise RemoteWorking WorkFromHome

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Maintain Operations during Remote Working

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Business continuity has become every organization’s top priority with the recent escalation of the Covid-19 situation. Everyone is consumed with the possibility that they might not be able to sustain operations after orders to work from home have been officially circulated. Survival is on everyone’s agenda, and to survive, you need to diminish any contingencies that may affect operations.

Employees are every business’s most important asset. If your employees are not able to perform jobs or submit requests that require a chain of approvals, you might be heading down a dark road of less productivity, slow operations, no achievement, and incurring losses.

 

Asset 13

Among the many challenges we have seen organizations struggle with after implementing “remote working”, the biggest challenge yet has been the disruption of operations due to the absence of people to approve requests submitted by employees and to “keep processes flowing”. What happens when your approvers are physically inaccessible?

  • Processes are disrupted and come to a complete stop as approvers cannot be reached
  • Delays and confusion occur as documents are passed from one approver to another via email
  • Loss of ownership over approvals, causing a chaotic work environment

We believe we have what you need to not only survive, but to also maintain a normal pace of operations and eliminate factors that will disrupt them.

While we at Exceed did not necessarily anticipate Covid-19, we did however, anticipate a shift in operating models. We have been implementing a remote working model since 2014 when we detected patterns in where the business world was heading. To support our vision, we created numerous solutions that will sustain our remote working model, one of which is the Enterprise Submission Platform a.k.a ESP for Employee Service Catalogue & Digital Approvals.  

ESP is a process automation system that empowers business users to create and manage their processes, without having to rely on IT staff to get the job done. As it is easy to use with little to no training, this reduces the time needed to go live and the cost required to maintain and manage the system. This model will make the process of approving employee requests while working remotely much easier to control, track, and manage.

 

How exactly will it solve remote working challenges?

Step 1:

We will help you map your old traditional approval processes on the system

Step 2:

We will train your business users on how to use the system and create processes, remotely

Step 3:

We will support you in creating new processes that meet the demands of remote working

solution-1

Our focus with ESP is to provide you with a business process automation solution that can automate all your processes that are currently handled manually and that require approvals, to help alleviate any remote working costs that your business will take on.

While we maintain our promise listed above, we understand that customers may have some underlying questions regarding the solution and so we’ve compiled what we anticipate would be the most common ones:

table

For more information on ESP, feel free to contact us here.

Five Ways Businesses Are Utilising Cloud Computing Today - Applications and Use cases

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Cloud computing is an exponentially growing market. According to a study by Forbes, the public cloud computing market, including cloud applications (SaaS), development and data platforms (PaaS), and infrastructure (IaaS) services combined is expected to grow to $299.4 billion.

With new businesses rapidly adopting cloud-based apps, these solutions have become mainstream in the industry as well as personal life. From our daily emails to phone storage, practically everything is stored and managed by cloud computing apps. 

However, the uses of cloud computing are not just limited to personal emails or storage. With cloud computing services firms can avoid the upfront cost and complexity of owning and maintaining their own IT infrastructure, and instead simply pay for what they use, when they use it.

Businessman hand working with a Cloud Computing diagram on the new computer interface as concept-1

What is Cloud Computing? 

In the simplest terms, cloud computing means storing and accessing data and programs over the Internet instead of your computer's hard drive.

According to Microsoft, 

“....cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale. You typically pay only for cloud services you use, helping you lower your operating costs, run your infrastructure more efficiently, and scale as your business needs change...”

 

Let's see the top five ways business are using cloud computing in their day to day operations.

 

Communication:

The cloud allows users to enjoy network-based access to communication tools like emails and calendars. Most of the messaging and calling apps like Skype and WhatsApp are also based on cloud infrastructure. All your messages and information are stored on the service provider’s hardware rather than on your personal device. This allows you access your information from anywhere via the internet.

VEGA Messenger and iDenedi are our very own communication app that allow remote teams to work and collaborate from anywhere in the world - in a very safe and secure way.

Chatbots:

The modern computing power and capacity of the cloud lets businesses to store information about user behaviour. This can be used to develop customised solutions, messages and products based on the preferences of customers.

Siri, Alexa and Google Assistant - all are cloud-based natural-language intelligent bots. These chatbots leverage the computing capabilities of the cloud to provide personalised context-relevant customer experiences. 


Read More: How AI is Helping Businesses improve Customer Experience


Backup and recovery:

When organisations choose cloud for data storage the responsibility of their data also lies with the service provider. This saves business the cost of infrastructure and maintenance. The cloud service provider is responsible for securing data and meeting legal and compliance requirements.

The cloud also provides more flexibility in the sense that you can enjoy large storage and on-demand backups.

businessman hand pointing to padlock on touch screen computer as Internet security online business concept

Recovery is also performed faster in the cloud because the data is stored over a network of physical servers rather than at one on-site data centre. Dropbox, Google Drive and Amazon S3 are popular examples of cloud backup solutions.


Read More: Check Out Our Managed Cyber Security Platform - ASPIDA


Application Development 

Whether a business develops application for web or mobile or even games, cloud computing services prove to be a reliable solution. Using the cloud, you can easily create scalable cross-platform experiences for your users.

Many of these services include many pre-coded tools and libraries — like directory services, search and security. Some will also offer full end to end service from strategy, consultancy, UX/UI, Development, QA and support. This can speed up and simplify the development process. 

Learn More About Our Partner Knowarth and how they help enterprises build apps.

Businesswoman touching application from hologram touchscreen menu

Business Process:

Many business management applications like customer relationship management (CRM) and enterprise resource planning (ERP) are also based on a cloud service provider. Software as a Service (SAAS) has become a popular method for deploying enterprise-level software.

It ensures hassle-free management, maintenance and security of your organisation’s critical business resources and allows you to access these applications conveniently via a web browser.

Here is a use case of our partner, iSystems

 

iSystemslogo-default-01

 

As a busy distributor, iSystem's client, Oxford University Press needed a sophisticated solution to optimise its distribution and customer service operations.

Dynamics 365 Finance and Operations is a cloud-based business application platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

iSystems supported Oxford University Press with a full integration between all the departments improved service by making current data available to all and streamlined order processing, saving OUP time and money.


Learn More About iSystems


CRM Analytics - Closeup Landing Page in Doodle Design Style on Laptop Screen. On Background of Comfortable Working Place in Modern Office. Toned, Blurred Image. 3D Render.
Cloud computing services are still at a relatively early stage of adoption, despite their success stories. Many companies are still contemplating which apps to adopt and when.

However, their usage is only likely to go up as enterprises get more comfortable with the idea of their data being somewhere other than an expensive server in the basement.

Top Technology Trends of 2020

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We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.  

In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.  

  1. HyperAutomation  
  2. BlockChain  
  3. Artificial Intelligence 

2020 technology trends

 

HyperAutomation 

No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.  

According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.

Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.

An example of a tool that is designed based on these factors would be Exceed’s ESP. 

 


Learn more here about the Enterprise Submission Platform.

 

technology trends of 2020   

BlockChain  

While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers.  Blockchain is the protocol on which bitcoin is built.

In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.

However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”

 Blockchain trends of 2020  

Artificial Intelligence 

 

Can Machines Think?  

AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction. 

Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.

When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.  

Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.  

 Business Automation trends of 2020

 

Sources:  

https://www.investopedia.com/terms/b/blockchain.asp  

https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/ 

https://www.simplilearn.com/top-technology-trends-and-jobs-article 

 

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