In the past IT Departments acted as support units for the business facilitating their day to day work and making it easier. But in this connected world we live in, the role of the IT Department has evolved to be directly interlinked with the business side and is directly responsible for its success or failure. The goal of IT Departments these days is to plan, procure, acquire, implement, manage and support the latest technological solutions and practices at the most economical prices to spearhead their organization’s digital transformation journey.
What is Business Process Automation? Business Process automation refers to the act of using technology to automate repeatable daily tasks. It helps in making work get done faster by routing information to the right individuals, teams and departments at the right times through pre-defined rules and actions.