Artificial Intelligence or AI is one of the most disrupting technologies of the 2000s. Machines are getting smarter each day. While AI can create tremendous time and cost savings, it promises even bigger, more meaningful returns in another area: customer experience.
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.