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The top 4 areas where technology can help improving customer care and satisfaction

written by Abdul Rahim Al Moustapha

In the 21st century consumers have access to vast amounts of data. They are ...

Customer Centricity, Customer Relationships, Customer Service, Customer Experience

shutterstock_776701864

Digital Transformation Cheat Sheet - What to do before starting with Digital Transformation of your organisation

written by Abdul Rahim Al Moustapha

Growing an organization these days is very different from the 20th century. ...
shutterstock_483201079 (2)

The ultimate checklist for a managed services provider

written by Abdul Rahim Al Moustapha

As we wrote about before technology is moving extremely fast and the role of IT ...

Digital Transformation, Managed Services

shutterstock_520432087

5 Technology adoption mistakes that most enterprises make

written by Abdul Rahim Al Moustapha

As we have written before Technology Adoption is crucial in support any ...

Technology Adoption

shutterstock_675065458

How To Find The Right Project Management Tool For Your Business

written by Yamini

There are many choices available when it comes to planning a project. To-do ...

IT Managers, Project Development, IT Management, Project Management

project management software for small business

Introduction to Project Management: Key Concepts

written by Yamini

Project management dates back to the early 1950s in its contemporary form, ...

Small & Medium Business, Employee Management, Project Development, Project Management, Employee Onboarding

Project Manager's Skill Set

Benefits of getting all your IT solutions from one organization

written by Abdul Rahim Al Moustapha

In the past IT Departments acted as support units for the business facilitating ...

IT Managers, Online Solutions, Online Vendors, IT Solution Provider

BenefitsofITproviders_Aug2019_LI

What are the Benefits of Business Process Automation and Why Your Business Needs it

written by Abdul Rahim Al Moustapha

What is Business Process Automation? Business Process automation refers to the ...

Business Management, Online Solutions, Business Process, Automation

BenefitsOfBPM_Aug2019_LI

How to Invest in Software Systems (Don’t Make This Mistake)

written by Ahmad Chayati

Want to know what the biggest mistake is when enterprise companies invest in ...

Software Systems, Invest in Software

invest in software

Similarities Between Software Onboarding & Employee Onboarding

written by Ahmad Chayati

How can software onboarding be made more effective? Here’s the thing: Employee ...

Software-Onboarding, Employee Onboarding

software onboarding
Previous All posts Next

The top 4 areas where technology can help improving customer care and satisfaction

Written by Abdul Rahim Al Moustapha

In the 21st century consumers have access to vast amounts of data. They are more powerful than ever because they have options. No longer are they tied to one provider of a specific product or service. If they don't like a certain organization they are a click away from finding an alternative. As such providing a great customer experience is crucial for any organization to attract new customers and retain existing ones. Below is a list of four categories any organization should invest in to improve their customer's experience:

Customer Centricity,
Customer Relationships

Digital Transformation Cheat Sheet - What to do before starting with Digital Transformation of your organisation

Written by Abdul Rahim Al Moustapha

Growing an organization these days is very different from the 20th century. Business is much easier in some areas, but far more complex and extremely challenging. In the 29th century organizations operated mainly locally but with technology advances these days any individual with a smartphone can be their customers. Any/every business has access to the global market. 

The ultimate checklist for a managed services provider

Written by Abdul Rahim Al Moustapha

As we wrote about before technology is moving extremely fast and the role of IT Leaders is shifting from being a cost center to being a key enabler of their organization’s growth and success. Currently however  difficult for IT Leaders and Departments to cater for innovation and digital transformation since their time is divided between three main things:

Digital Transformation,
Managed Services

5 Technology adoption mistakes that most enterprises make

Written by Abdul Rahim Al Moustapha

As we have written before Technology Adoption is crucial in support any organization’s digital transformation journey. Still though the majority of IT Teams spending a lot of hard work, huge budgets and time managing this change fall short of their goals by poor end user adoption of the technologies they are introducing. Regardless of what anyone might say, you can provide employees with the best software available but if nobody is using them these software are a wasted investment. 

Technology Adoption

How To Find The Right Project Management Tool For Your Business

Written by Yamini

There are many choices available when it comes to planning a project. To-do style apps are fantastic for organizing private tasks. But a dedicated project management software is needed to organize the workload of an entire team.

IT Managers,
Project Development

Introduction to Project Management: Key Concepts

Written by Yamini

Project management dates back to the early 1950s in its contemporary form, although its roots date back to the latter years of the 19th century. A defined method of project management emerged as companies realized the advantages of organizing job around projects-recognizing the critical need to communicate and coordinate work across departments and professions.

Small & Medium Business,
Employee Management

Benefits of getting all your IT solutions from one organization

Written by Abdul Rahim Al Moustapha

In the past IT Departments acted as support units for the business facilitating their day to day work and making it easier. But in this connected world we live in, the role of the IT Department has evolved to be directly interlinked with the business side and is directly responsible for its success or failure. The goal of IT Departments these days is to plan, procure, acquire, implement, manage and support the latest technological solutions and practices at the most economical prices to spearhead their organization’s digital transformation journey. 

IT Managers,
Online Solutions

What are the Benefits of Business Process Automation and Why Your Business Needs it

Written by Abdul Rahim Al Moustapha

What is Business Process Automation? Business Process automation refers to the act of using technology to automate repeatable daily tasks. It helps in making work get done faster by routing information to the right individuals, teams and departments at the right times through pre-defined rules and actions. 

Business Management,
Online Solutions

How to Invest in Software Systems (Don’t Make This Mistake)

Written by Ahmad Chayati

Want to know what the biggest mistake is when enterprise companies invest in software?

Software Systems,
Invest in Software

Similarities Between Software Onboarding & Employee Onboarding

Written by Ahmad Chayati

How can software onboarding be made more effective?

Software-Onboarding,
Employee Onboarding
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