You have now started the journey of automating your business processes and have started seeing the tremendous value it brings. However this is just the beginning of the journey. Business process automation while it saves you and your end users a lot of time doesn't mean that all your processes are perfect. There is always room to improve and make your employees' , customers', partners' and suppliers' lives easier.
The role of IT leaders is to align their efforts with vision and the strategy of the organization, striving to find and implement the right technology solutions that supports them. Most of the time IT Teams procures off the shelf solutions which are ready made products developed by software vendors and can be implemented and used in a short amount of time. Where off the shelf solutions might satisfy general needs and requirements it becomes very difficult to find niche business applications that might be required only for specific organizations.
In the 21st century consumers have access to vast amounts of data. They are more powerful than ever because they have options. No longer are they tied to one provider of a specific product or service. If they don't like a certain organization they are a click away from finding an alternative. As such providing a great customer experience is crucial for any organization to attract new customers and retain existing ones. Below is a list of four categories any organization should invest in to improve their customer's experience:
Growing an organization these days is very different from the 20th century. Business is much easier in some areas, but far more complex and extremely challenging. In the 29th century organizations operated mainly locally but with technology advances these days any individual with a smartphone can be their customers. Any/every business has access to the global market.
As we wrote about before technology is moving extremely fast and the role of IT Leaders is shifting from being a cost center to being a key enabler of their organization’s growth and success. Currently however difficult for IT Leaders and Departments to cater for innovation and digital transformation since their time is divided between three main things:
As we have written before Technology Adoption is crucial in support any organization’s digital transformation journey. Still though the majority of IT Teams spending a lot of hard work, huge budgets and time managing this change fall short of their goals by poor end user adoption of the technologies they are introducing. Regardless of what anyone might say, you can provide employees with the best software available but if nobody is using them these software are a wasted investment.
In the past IT Departments acted as support units for the business facilitating their day to day work and making it easier. But in this connected world we live in, the role of the IT Department has evolved to be directly interlinked with the business side and is directly responsible for its success or failure. The goal of IT Departments these days is to plan, procure, acquire, implement, manage and support the latest technological solutions and practices at the most economical prices to spearhead their organization’s digital transformation journey.
What is Business Process Automation? Business Process automation refers to the act of using technology to automate repeatable daily tasks. It helps in making work get done faster by routing information to the right individuals, teams and departments at the right times through pre-defined rules and actions.
There is no doubt regarding the tremendous impact technology has on companies around the world. The use of technology have opened up a whole new world of insight and possibilities for these companies helping them gain deeper insight into their customers, improve their products and services, optimize their operations and more. However, the introduction of new technology isn’t easy, and usually is met with a lot of resistance from employees who are used to and comfortable doing their work in a specific way that they don’t fancy changing.
We saw in a previous blog post the power of Artificial intelligence in enhancing customer insights. Using these customer insights, AI can help in creating a faster and smoother on-boarding process by eliminating multiple steps required from both the customer and the bank. For example, chatbots can enhance the on-boarding experience when they take the role of help-desk or customer care agents.